Problem
Solving
Direct
answer to questions on Problem Solving
The
purpose of any interview is to give the interviewer an accurate picture of you.
The interviewer wants to know what makes you unique and where you’ve been on
your career path. Using appropriate words and phrases will assist you in
getting the necessary information across. This chapter focuses on the topics of
you and your knowledge, providing you with words and phrases to help you create
an accurate picture for the interviewer
Here
in this section we will discuss and learn how to answer questions on Problem
Solving
Can
you handle problems?
- How
would you describe your problem-solving ability?
- Tell
me about a time when you solved a problem at work?
- Tell
me about a time when you solved a difficult problem?
1. How would you describe your problem-solving ability?
Perfect
answer
I
have a process that I go through when solving problems evaluate, explore
research, prepare, and perform. It has helped me through many a tough problem.
If
you were to ask my last boss, he would tell you that I thrive on problems and
coming up with solutions, particularly problems that involve money. I’ve always
been good with numbers and I am very particular about attention to detail.
One
can use a "slogan" or "name" describing your qualities with
dealing with problems
At
work they call me, ‘Mr. Problem Solver.’ I am the one who everyone comes to
when no one else can figure out the problem with his or her computer or a
system. I like working with people, so I try to make myself available whenever
possible.”
2.
Tell me about a time when you solved a problem at work?
Perfect
answer
On
one of my past jobs I was able to detect a pattern of events and could see
where the problem was occurring. I immediately worked with the engineering
department to solve the problem that turned out to be a leak that was causing
irregular test results. Working together, we were able to come up with a
solution. No one had thought to look for a pattern, and it would have probably
gone on for quite a while before anyone had noticed the problem.
I
recently had an experience where I analyzed some information that had been used
for years and found it to be totally inefficient. By presenting a new format
and way of tracking costs, I was able to come up with a way to save significant
dollars. Needless to say, the idea was met with much enthusiasm and
encouragement. The roll out was a big success.
The
problem wasn’t big enough for anyone to do anything about. But it was big enough
so that everyone was complaining about it every day. It had to do with the
scheduling of time so that the mail went out that day. I took it upon myself to
draw up a schedule and talk to the delivery guy about the time and pickup. The
problem was easily solved, but no one had taken the time to deal with it. I
received many pats on the back for taking the initiative.
3. Tell me about a time when you solved a difficult problem?
Perfect
answer
One
of my strengths is my analytically problem-solving ability. I had a recent
success when I saw that the numbers were down on the sale of our new product. I
worked with across-functional team and surveyed the customer only to find out
that we had been using the wrong approach for our target audience. I made recommendations
to the board of directors and after some discussion and tweaking was able to
influence them to approve a whole new approach with the customer. The result
was a better product launch, more sales, and very satisfied customers.”
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The
toughest problems I have encountered are problems that are the result of an
emergency. In my last job I was called in on a Sunday because the power to all
the computers in the company had shut down. It was essential that I get in
there fast and work on the problem before employees started arriving in the
morning. Two technicians and I worked all day past midnight struggling to get
the power back up. We were able to fix the problem so that when employees began
arriving on Monday morning, they never knew there had been a significant
computer glitch.”
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